BookLockSupportSomething wrong? Tell us.
A real person reads every message, usually within one working day. If you’re locked out and panicking, say so in the subject line and we’ll jump the queue.
Include your iOS version and, if it’s a bug, roughly when it happened. Screenshots help more than descriptions.
Can I get out of the lockdown window early?
Not from inside the app. That's the whole product. Technically, deleting BookLock or turning off its Screen Time access in iOS Settings lifts every block — iOS won't let any app stop you doing that. But then you've deleted the thing you installed to help you. Wait it out, or read.
How many minutes is a chapter worth?
It scales with chapter length and your streak multiplier — typically 25 to 55 minutes, up to 1.8× once you're twelve days in. You'll see the exact figure before you start reading.
I failed the questions on a chapter I definitely read.
There's no pass or fail, and no retakes. The chapter still counts as read, and you earn minutes and XP for every question you got right, so a miss costs part of the reward, not all of it. If you wagered minutes, the wager needs every answer right. If a specific question seems wrong, email us the book and chapter — we fix bad questions quickly.
Does BookLock see what's on my phone?
No. iOS hands us opaque tokens for the apps you choose — we never learn which apps they are, and your reading stays on device. Details in the privacy policy.
How do I delete my data?
There's no account to delete — BookLock doesn't have one. Your reading and settings live only on your iPhone, so deleting the app deletes them. Deleting the app doesn't cancel your subscription; do that in iOS Settings → your name → Subscriptions. For subscription records held by our payment provider, email us.